When to introduce incident management

One of the first questions is always when is the right time to introduce a incident management flow? The truth is you already have one, &#%!@! this page is broken, I better fix this asap - while not a great process, it still counts.

So the better approach here is work out when to start adding and refining this process, by adding 3 actions - capture, reflect, plan.

Team of 1? Capture Team of 10? Reflect Team of more? Plan.